Service FAQ
Does Sewell provide loan vehicles?
We do provide loan vehicles at our dealerships who service vehicles. You must qualify for a loan vehicle and reserve it by at least seven days in advance, if you request a specific car. If you have no preference on the kind of loan car, we ask that you reserve one at least 48 hours in advance of bringing your car for service. Loan vehicles are provided based on availability. If you qualify for a loan vehicle, we require a copy of your driver's license and proof of insurance.
Where can I order accessories?
You may order accessories through any of our parts departments or online for Lexus, Infiniti and GM vehicles.
Where can I order parts?
You may contact any of our dealerships to see if we have your part(s) in stock or you may place an order with us.
If you do not have a part in stock, how long will it take to order?
If we need to order a part, it usually arrives the next business day. You may also place orders for parts over the phone and have them shipped to you.
How can I determine when my vehicle is due for its next service?
If you are an existing customer, contact your service adviser who can locate your previous service records to determine what was performed. If you are a new customer to Sewell, we can determine what service is due next for your vehicle.
I did not purchase my vehicle from Sewell; can you still service my vehicle?
Absolutely. As an authorized dealer for each of our brands, we will service vehicles for customers who did not purchase from us.
Do you detail vehicles?
Absolutely. We do provide detailing services at each of our service locations. We offer different types of detailing packages. You may contact your service adviser for more information. We also fix minor "dings" and perform paint-less dent repair, which does not require extensive body shop work. A service adviser can provide a better assessment of what is needed.